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Welcome to Macy's Backstage

General Info

What is Macy’s Backstage?

Macy’s Backstage is a new department located on the second level of Macy's in Eastland Mall.  Macy's Backstage presents a fresh face to the world helping savvy, fashion-forward bargain hunters fall in love with shopping all over again. 

We will do this with an open, airy, convenient shopping environment featuring the brands Macy’s is famous for, all at incredible prices. We’ll invite you to relax, refresh and recharge with unexpected amenities like an exclusive café partnership and a unique assortment of offerings unlike any other off price store out there. 

We will do this all in the spirit of Macy’s master brand attributes, specifically reimagined for this new brand. 

We will offer you a new way to experience the thrill of the style hunt with fresh deals, and the promise of an ever-changing assortment of merchandise, including: ladies, men’s, and kids apparel, home textiles, décor, and housewares, jewelry, cosmetics, handbags, shoes, and much, much more.

Returns

What is the returns policy for Macy's Backstage?

You can return your purchase to a Macy's Backstage store within 30 days of the purchase. Just be sure to bring your receipt with the item(s) you would like to return for a full refund in the original form of payment.

Returned merchandise must be:
un-worn
un-altered
attached to original tags
accompanied by the original receipt

We can also look up your receipt using your account number.

If you do not have a receipt we will issue store credit for the lowest selling price within the last 180 days. Your name and address will be required to complete a return for security purposes.

Jewelry and Watches

Jewelry and watch returns must be returned in original packaging with tags attached, to the same store location it was purchased from.

Final Sale

"Final Sale" items cannot be returned. Merchandise is sold as-is and without warranties. Macy's Backstage is not responsible for defects or repairs. Some merchandise may be irregular or imperfect. Macy's Backstage is not responsible for quality and repair cost.

Special Returns

Special return polices apply and are posted for select merchandise categories.

Please note: Macy's Backstage items may only be returned to Macy's Backstage Stores, and not Macy's Department Stores or Macys.com. Macy's Backstage also will not accept returns from Macy's Department Stores or Macys.com.

Can I return my purchase by mail?

Macy's Backstage purchases can only be returned to a Macy’s Backstage store.

Payment

Can I apply for a Macy’s Credit Card at Macy’s Backstage?

Yes, you can apply for a Macy’s Credit Card at any Macy’s Backstage location!

When approved, you will get to take advantage of the new account discount for purchases at Macy’s Backstage, Macy’s and macys.com the day the account is opened and the next day. Up to $100* over the two days! Click here to learn more about the new account discount.

*Limitations and exclusions apply.

Can I use my Macy’s Credit Card at Macy’s Backstage?

Yes! Your Macy’s Credit Card is accepted at Macy’s Backstage locations.

Can I purchase and use Macy’s gift cards at Macy’s Backstage?

Yes! Macy’s gift cards are accepted and available for purchase at Macy’s Backstage locations.

Can I use a coupon on Macy’s Backstage merchandise?

We do not accept coupons on Macy’s Backstage merchandise since we offer savings from 20-80% every day. 

How does Macy’s Backstage work with Thanks for Sharing? 

You will not earn rewards towards your Thanks for Sharing balance but you can redeem your Thanks for Sharing Rewards Card at Macy’s Backstage locations or on Macy’s Backstage merchandise.

VISIT

Eastland Mall

REGULAR HOURS

Mon - Sat: 10 AM - 9 PM
Sunday: 12 PM - 6 PM

SOCIAL

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